Terms of Service

Last updated: January 1, 2025

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of Radiance Hub Education's website, services, and coaching programs. By accessing our website at radiancehub-education.com or engaging our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

2. About Radiance Hub Education

Radiance Hub Education is an Australian business providing executive coaching and leadership development services. We are located at Level 12, 456 Collins Street, Melbourne VIC 3000, Australia.

Contact information:

  • Email: [email protected]
  • Phone: +61 2 4472 0587
  • ABN: [Australian Business Number would be inserted here]

3. Services Description

We provide the following services:

  • Executive coaching and leadership development
  • Strategic planning consultation
  • Communication skills training
  • Performance optimization coaching
  • Educational content and resources
  • Workshop and seminar facilitation

4. Website Use

4.1 Permitted Use

You may use our website for:

  • Learning about our coaching services
  • Reading educational content and blog articles
  • Contacting us for service inquiries
  • Subscribing to our newsletter
  • Accessing resources we make available

4.2 Prohibited Use

You may not:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Distribute malware or harmful code
  • Copy, reproduce, or redistribute our content without permission
  • Use automated systems to scrape or harvest data
  • Impersonate Radiance Hub Education or our staff

5. Coaching Services Terms

5.1 Service Agreement

Coaching services are provided under separate written agreements that specify:

  • Scope of coaching services
  • Duration and frequency of sessions
  • Fees and payment terms
  • Confidentiality provisions
  • Cancellation and rescheduling policies

5.2 Client Responsibilities

As a coaching client, you agree to:

  • Participate actively and honestly in coaching sessions
  • Complete agreed-upon actions between sessions
  • Provide timely notice for cancellations or rescheduling
  • Pay fees according to agreed terms
  • Respect confidentiality of other participants in group settings

5.3 Our Responsibilities

We commit to:

  • Provide professional coaching services as agreed
  • Maintain confidentiality of client information
  • Prepare thoroughly for each coaching session
  • Provide resources and tools as specified in agreements
  • Communicate clearly about expectations and outcomes

6. Payment Terms

6.1 Fees and Payment

  • All fees are quoted in Australian Dollars (AUD)
  • Payment is due as specified in individual service agreements
  • We accept payment by bank transfer, credit card, or other agreed methods
  • Late payment fees may apply as specified in service agreements

6.2 Refund Policy

  • Refund terms are specified in individual service agreements
  • Refunds for unused sessions may be available under certain circumstances
  • No refunds are provided for completed coaching sessions
  • Requests for refunds must be made in writing

7. Cancellation and Rescheduling

  • Clients must provide at least 24 hours notice for cancellations
  • Sessions cancelled with less than 24 hours notice may be charged
  • We will make reasonable efforts to reschedule cancelled sessions
  • Repeated late cancellations may result in service termination

8. Confidentiality

We maintain strict confidentiality regarding:

  • All information shared during coaching sessions
  • Client personal and professional circumstances
  • Business information disclosed during coaching
  • Progress notes and coaching assessments

Exceptions to confidentiality include:

  • Legal requirements to disclose information
  • Risk of harm to self or others
  • Client consent for disclosure
  • Anonymous use in case studies (with client permission)

9. Intellectual Property

9.1 Our Content

All content on our website and in our materials is protected by copyright and remains our intellectual property, including:

  • Text, images, and multimedia content
  • Coaching methodologies and frameworks
  • Assessment tools and resources
  • Website design and functionality

9.2 Client Materials

You retain ownership of materials you create during coaching, while we may reference general outcomes (anonymously) for business development purposes with your consent.

10. Limitation of Liability

To the maximum extent permitted by Australian law:

  • Our coaching services are provided for professional development purposes
  • We do not guarantee specific business outcomes or results
  • Our liability is limited to the fees paid for services
  • We are not liable for indirect, consequential, or special damages
  • Clients are responsible for implementing coaching insights appropriately

11. Professional Standards

Our coaching services adhere to:

  • International Coach Federation (ICF) ethical standards
  • Australian professional coaching best practices
  • Continuing professional development requirements
  • Industry-recognized coaching methodologies

12. Termination

12.1 Client Termination

Clients may terminate coaching agreements:

  • With written notice as specified in service agreements
  • Subject to refund policies outlined in agreements
  • While respecting confidentiality obligations

12.2 Our Termination Rights

We may terminate coaching relationships:

  • For non-payment of fees
  • For violation of these Terms
  • For inappropriate or unprofessional behavior
  • If we determine we cannot provide effective coaching

13. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for detailed information about how we collect, use, and protect your personal information in compliance with Australian privacy laws.

14. Dispute Resolution

14.1 Initial Resolution

We encourage direct communication to resolve any concerns:

  • Contact us promptly about any issues
  • We will investigate and respond within 10 business days
  • We aim to resolve disputes through good faith discussion

14.2 Formal Dispute Resolution

If initial resolution is unsuccessful:

  • Disputes will be governed by Australian law
  • Mediation through recognized dispute resolution services is preferred
  • Courts of Victoria, Australia have exclusive jurisdiction

15. Changes to Terms

We may update these Terms periodically:

  • Changes will be posted on our website
  • Significant changes will be communicated to active clients
  • Continued use of services constitutes acceptance of updated Terms
  • Material changes affecting existing agreements will be discussed individually

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any individual service agreements, constitute the entire agreement between you and Radiance Hub Education regarding use of our website and services.

18. Contact Information

For questions about these Terms, please contact us:

Radiance Hub Education

Level 12, 456 Collins Street
Melbourne VIC 3000
Australia

Email: [email protected]
Phone: +61 2 4472 0587

These Terms of Service are effective as of January 1, 2025, and govern your use of our website and services from that date.