Privacy Policy
Last updated: January 1, 2025
1. Introduction
Radiance Hub Education ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website radiancehub-education.com or use our executive coaching services.
This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to all personal information we collect about you.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact information (name, email address, phone number, mailing address)
- Professional information (company, job title, industry, career history)
- Coaching preferences and goals
- Payment and billing information
- Communication records and correspondence
- Feedback and survey responses
2.2 Technical Information
When you visit our website, we automatically collect certain technical information:
- IP address and location data
- Browser type and version
- Operating system
- Website usage patterns and analytics
- Cookie and tracking data
3. How We Collect Information
We collect personal information through various methods:
- Direct submission through forms on our website
- Email communications and phone conversations
- During coaching sessions and consultations
- Through third-party service providers
- At events, webinars, and networking functions
- Via cookies and similar tracking technologies
4. How We Use Your Information
We use your personal information for the following purposes:
4.1 Service Delivery
- Providing executive coaching services
- Scheduling and conducting coaching sessions
- Developing personalized coaching programs
- Processing payments and managing billing
- Responding to inquiries and providing customer support
4.2 Communication
- Sending newsletters and educational content
- Providing updates about our services
- Marketing communications (with your consent)
- Administrative notifications
4.3 Business Operations
- Improving our services and website functionality
- Conducting research and analysis
- Ensuring legal and regulatory compliance
- Protecting against fraud and security threats
5. Information Sharing and Disclosure
We may share your personal information in the following circumstances:
5.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing
- Email marketing and communications
- Website hosting and analytics
- Customer relationship management
- Professional development assessments
5.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or court orders
- Respond to government or regulatory requests
- Protect our rights, property, or safety
- Investigate suspected fraud or misconduct
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Access controls and authentication systems
- Regular security assessments and updates
- Employee training on data protection
- Secure payment processing systems
- Regular backup and disaster recovery procedures
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
- Personalize content and recommendations
- Enable social media integration
- Deliver targeted marketing content
You can manage cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may limit website functionality.
8. Data Retention
We retain personal information for as long as necessary to:
- Provide ongoing coaching services
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records for operational purposes
Retention periods vary based on the type of information and purpose of collection, typically ranging from 3 to 7 years after the conclusion of our business relationship.
9. Your Rights and Choices
Under Australian privacy law, you have the right to:
9.1 Access and Correction
- Request access to your personal information we hold
- Request correction of inaccurate or incomplete information
- Receive information about how we use and disclose your data
9.2 Opt-Out Rights
- Unsubscribe from marketing communications
- Withdraw consent for data processing (where applicable)
- Request deletion of your personal information (subject to legal requirements)
9.3 Making Requests
To exercise your rights, contact us at:
- Email: [email protected]
- Phone: +61 2 4472 0587
- Mail: Level 12, 456 Collins Street, Melbourne VIC 3000, Australia
10. International Data Transfers
Some of our service providers may be located outside Australia. When we transfer personal information overseas, we ensure appropriate safeguards are in place, including:
- Contractual protections requiring adequate data protection
- Transfers to countries with substantially similar privacy laws
- Your explicit consent for the transfer
11. Children's Privacy
Our services are designed for business professionals and executives. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing notice during coaching sessions
Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Information
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
14. Complaints
If you believe we have breached your privacy rights, you may lodge a complaint with us using the contact details above. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):